Contact LigtasLoan — Tips, Corrections, Reports

Table of Contents

Where to reach us
What to send us, and what to include
What we cannot do for you
FAQ
The bottom line

This is the contact page for LigtasLoan, the independent comparator for Philippine loan apps. One inbox reaches our whole editorial team: tips, corrections, registry updates, and questions about anything we publish. We read every message.

Where to reach the editorial team

Email editor@ligtasloan.com works for every type of message. The report form on this site lands in the same inbox. We are a small editorial team, not a call center, so email is where we actually answer. Registry flags jump the queue.

What to send us, and what to include

Four types of mail help us most.

Unregistered or banned app reports. The app name, where you saw it, and a link or screenshot if you have one. We check the registry before we publish anything.
Corrections. A wrong figure, an outdated status, a broken link. Quote the line if you can.
Registry updates. If a fresh SEC advisory touches an app we list, send it over. We re-check and update the date stamp.
Questions about a listing. Why an app scores the way it does, what a status means. We answer with the same evidence the page used.

What we cannot do for you

We are not a lender and not a broker. We cannot approve or decline an application, release funds, change a rate, or check the status of a loan you filed. For anything about an existing loan, write to the lender directly.

We are not a regulator either. We cannot investigate a lender, order a refund, or stop collection calls. What we can do is check the app's registration and publish the result. Not the answer someone in trouble wants. But the honest one.

If a lender violated your rights, the complaint belongs with an agency that can act: the SEC for registration and collection conduct, the National Privacy Commission for misuse of your data, and the police for threats. Our guide on where to complain walks through each channel.

One more thing we do not do: paid placement. No fee buys a listing, moves a ranking, or removes a finding. That is not a gray area. Commercial inquiries still get an answer, with those rules attached.

Frequently asked questions

Do you respond to every message?

We read everything. Replies go out in arrival order, and registry flags go first.

I was harassed by a loan app. Can LigtasLoan help?

We can check whether the app is registered and publish what we find, and that is where our power ends. For a real complaint, use our where-to-complain guide. It covers the SEC, the National Privacy Commission, and the police.

The bottom line for borrowers

For tips and corrections, email is the fastest route. For complaints against a lender, go to the agency that can act, and start with our guide. If you found an app that has no business lending, send it today. Reports like that are the reason this site exists. Legit ba ang isang loan app? That is the only question we exist to answer.

The LigtasLoan editorial team.